FAQs

Q: WHAT IS YOUR RETURN AND EXCHANGE POLICY?

Hassle-free returns and exchanges. Return it for a FULL refund or get a replacement just as easy as you purchase it. We want happy customers! For any reason, if you don't like the painting you received, you can return it in its original package and condition in 30 days on the receipt of it. Please contact service@eleanosgallery.com

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Frequently Asked Questions

CREATING & SHIPPING TIME

Creating Time: Generally 1-2 weeks

Shipping Time: Generally 3-7 days by FedEx/DHL

Generally, you will receive your purchase in 14-21 days after order is placed. For quantity order, please contact us at service@eleanosgallery.com to confirm the accurate time frame.

PACKING

Rolled paintings are packed carefully in a strong paper tube, Framed paintings are packed carefully in a quality wooden box

CAN I UPDATE MY ORDER AT ANY POINT?

Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact service@eleanosgallery.com and we will do our best to accommodate you.

CAN I CANCEL MY ORDER?

Yes, as long as the item has not been shipped. Please contact service@eleanosgallery.com or log into your account if you need to cancel your order.

DO YOU SHIP OVERSEAS?

Yes, Free shipping all over the world.

HOW MUCH DOES SHIPPING COST?

Shipping costs are included in the price, regardless of destination.

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

Hassle-free returns and exchanges.

Return it for a FULL refund or get a replacement just as easy as you purchase it.

We want happy customers! For any reason, if you don't like the painting you received, you can return it in its original package and condition in 30 days on the receipt of it. Please contact service@eleanosgallery.com

HOW LONG DOES A REFUND TAKE TO PROCESS?

Once we receive the returned items, it will take up to 3 business days for us to process the refund.For PayPal account holders,up to 3 business days for the transaction to appear on your PayPal accountFor credit card refunds.between 7-14 business days for the transaction to be completed.

DAMAGED GOODS

For damaged item, please kindly contact Eleanos Gallery within 30 days of the date it was received and will be exchanged for the same item. Please contact us at service@eleanosgallery.com if you would like to replace your item.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Eleanos Gallery currently accepts Visa, MasterCard, Discover, and American Express. We also accepts payments made through Shop Pay or PayPal.

INTERNATIONAL TAXES & DUTIES

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.